Corr Recruitment
Published
28th September 2021
Category
Job Type
Salary
£30k - 35k per year

Description

We are currently lookign for a Customer Service Manager to join our team in Newbury,

 

Main Duties

  • Responsible for overseeing the customer service/sales administration function
  • Management, mentoring and personal development of the Customer Service Team
  • Monitoring the Sales Inbox and assigning workload to correct member of staff, ensuring action in a timely manner
  • Measurement and control of quotation and order fulfilment performance
  • Ensure that all items are invoiced on time
  • Monitor customer debt and credit management, chasing payments where required
  • Contribute to and maintain customer discount structures  
  • Manages the customer complaint procedure
  • Organises and audits the relevant systems, databases, and procedures
  • Daily banking and payroll procedures as required
  • Coordinates with IT department on all office equipment and issues
  • Support and develop health and safety as well as fire regulations within the building
  • Create, and implement thorough training and mentoring, administration procedures
  • Files and archives accurate records
  • Support the General Manager and deal with any escalated issues in their absence   
  • Internal contact for the external sales team
  • Processes absence and holidays, ensuring adequate holiday cover at all times
  • Managing Credit Card statements and processing receipts
  • To generally assist in such duties as are in keeping with skillset and the company needs. This is a requirement of the flexibility required in a small company environment and applies to all personnel in line with their knowledge and abilities

 

If you are interested please apply today.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Customer Service, Customer Service Manager, Manager, Office, IT, Credit, Manager, Customer, Great Service.

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