Customer Service Advisor – Logistics Customer Support
Job Description
If you are looking for a customer service job in Bedford with a busy, professional company where no two days are the same, this could be the ideal opportunity.
We are recruiting for a Customer Service Advisor to join a fast-paced logistics business based in Bedford. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems and working in a role where organisation and communication are key.
The company operates within the logistics and distribution sector, supporting clients across the UK with time-sensitive deliveries and supply chain operations. They are looking for someone who can remain calm under pressure, communicate confidently and deliver excellent service in a fast-moving environment.
The Role
As a Customer Service Advisor, you will act as the first point of contact for customer enquiries, supporting clients with delivery updates, order queries and service-related questions. You will work closely with internal departments including transport and warehouse teams to ensure customer expectations are met.
This role would suit someone who enjoys working in a busy office environment and takes pride in delivering a high level of customer care.
Key Responsibilities
• Handling inbound and outbound customer calls and emails
• Responding to customer queries regarding deliveries and orders
• Updating customers with accurate delivery and tracking information
• Liaising with warehouse and transport teams to resolve issues
• Processing customer orders and updating internal systems
• Investigating complaints and resolving issues professionally
• Maintaining accurate customer records and account notes
• Supporting the wider office team with administrative tasks
Skills and Experience Required
• Previous experience in a customer service or office-based role
• Strong communication skills both written and verbal
• Confident telephone manner and professional attitude
• Good organisational and time management skills
• Ability to work calmly in a fast-paced environment
• Strong IT skills including Microsoft Office systems
• Positive attitude with a problem-solving mindset
Why Apply for This Customer Service Job in Bedford?
Customer service roles provide an excellent foundation for long-term career development, helping individuals build valuable skills in communication, organisation, account management and business operations.
This Bedford logistics business offers a supportive team environment, modern office facilities and the opportunity to develop your career within a growing sector To apply please send your CV to the Bedford office, email bedford@corrrecruitment.com or hit the apply button.
About Corr Recruitment
Corr Recruitment supports candidates across the South East, South West and East of England with temporary and permanent opportunities across commercial, industrial and logistics sectors. We work closely with trusted employers to connect talented candidates with roles suited to their skills and ambitions.
Whether you are looking for your next office role or starting a career in customer service, our recruitment team is here to help.
