Corr Recruitment
Published
29th September 2021
Category
Job Type
Salary
£19k - 20k per year + Free Parking

Description

Customer Relations Team Member

£19,000-£20,000

Andover

Job Role

As the first point of contact for the business the job holder is responsible for demonstrating a professional and confident manner. The role involves a high level of communication both internally and externally therefore accuracy and attention to detail is key.

Liaising with customers and communicating directly with the on-site operation teams to ensure a smooth and efficient service.

Duties

· As the first point of contact for the business you must demonstrate a professional and confident telephone manner. Answering and actioning any quotes/orders by phone or email ensuring particular attention to detail.

· Demonstrate excellent communication skills. Processing quotes/orders into the ordering system and communicating accurate quotes/orders to customers in a timely and professional manner. Whilst communicating order details with the relevant site teams promptly ensuring the best lead time to allow them to manage workload and requirements.

· Ensure emails are continually monitored prioritising orders, queries, and requests.

· Responsible for sourcing and collection of routine shopping, as well as sourcing non-stock items online or from specialist suppliers as and when required.

· During busy times there may be a requirement for the job holder to complete deliveries.

· Maintain the cleanliness of the office.

· Act as a team player, supporting the team with orders or other functional duties as required.

· Carry out any reasonable request as directed by management.

· Confident in approach to work, able to use own initiative, whilst managing changing priorities.

· Assist with overseeing and allocating drivers daily deliveries.

Requirements

  • Flexible approach to working due to the nature of the business.
  • A good level of English language.
  • Comfortable accessing computer systems, experience using Microsoft.
  • Full, clean driving licence and aged 25 years or over (due to company vehicle insurance requirements)

Please apply or for more information call Carly on 01264 335073

Apply
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